Refund Policy

Last updated 2 November 2026

If you cannot open your report, or it never reaches you, we refund in full within 14 days of purchase. No argument, no form to fill in — just email us.

Full refund

You paid but never received the report link.
The link does not open, or the page shows an error.
The report is materially different from what the sales page describes.
You were charged twice for the same order.

These are refunded in full, including any currency conversion difference we can recover.

Not refundable

You received the report and simply did not like the interpretation. Traditional readings are interpretive, not factual predictions.
You entered the wrong birth year, door direction, or room type and want a different chart. We will recompute it for you free once — just ask.

How to request

Reply to your Stripe receipt email, or use the contact page, and include the order reference from your receipt. We process refunds through Stripe within 5 business days; your bank may take a further 5–10 days to show it.

Your statutory rights

Nothing here reduces rights you have under the consumer law of your own country. If you are in the EU or UK, digital content supplied immediately with your consent may be exempt from the 14-day withdrawal right — but we apply the policy above regardless.